Terms & Conditions

TERMS & CONDITIONS

London Airport Pickup

Last updated: October 2026

These Terms & Conditions govern the booking and use of transportation services provided under the brand London Airport Pickup (“LAP”, “we”, “us” or “our”).

London Airport Pickup is a trading name of My Chauffeur Hub Ltd, a company incorporated and registered in England and Wales (Company No. 12903823). My Chauffeur Hub Ltd is the licensed entity responsible for providing and arranging the Services described herein.

By making a booking with LAP, you confirm that you have read, understood and agreed to these Terms & Conditions.

1. DEFINITIONS

“LAP”, “London Airport Pickup”, “we”, “us” or “our” means My Chauffeur Hub Ltd, trading under the business name London Airport Pickup.

“Customer”, “you” or “your” means the person making the booking and/or travelling in the vehicle.

“Passenger” means any person travelling as part of the Booking.

“Booking” means a confirmed request for transportation services submitted through our website, mobile interface, email, or telephone.

2. FIXED FARE GUARANTEE & PRICING

All prices quoted online or via our dispatch desk are fixed. Quoted fares include London Congestion Charge, Ultra Low Emission Zone (ULEZ) charges, airport terminal drop-off fees, and applicable parking. No surge pricing will apply once a booking is confirmed.

3. CUSTOMER ACCOUNTS & REGISTRATION

To provide high-quality chauffeur services and satisfy Transport for London (TfL) private hire operator regulations, an automated Customer Account is created or updated in our secure booking portal whenever you supply your Full Name, Mobile Phone Number, and Email Address during booking. Your Customer Account allows you to view upcoming journeys, track assigned chauffeurs, amend travel details, access order history, and download official VAT invoices. You agree that all contact details provided are accurate and active to ensure timely receipt of trip confirmations and driver dispatch alerts.

4. COMPLIMENTARY WAITING TIME & FLIGHT MONITORING

Airport Pickups: 60 minutes of complimentary waiting time is included from the actual landing time recorded by our flight monitoring system. If you require additional time at border control or baggage reclaim, waiting time is charged at the vehicle's standard hourly rate thereafter.

Non-Airport Pickups: 15 minutes of complimentary waiting time is included from the scheduled collection time.

Flight Tracking: We monitor commercial and private flights in real time. Chauffeur dispatch times are automatically adjusted for delays or early arrivals at no additional fee.

5. CANCELLATION & AMENDMENT POLICY

Cancellations made more than 12 hours prior to the scheduled pickup time receive a full refund. Cancellations made within 3 to 12 hours are subject to a 50% cancellation fee. Cancellations made less than 3 hours before pickup are non-refundable.

6. LUGGAGE & VEHICLE CAPACITY

Passengers must ensure that the vehicle class selected accommodates their party size and luggage count. Chauffeurs reserve the right to refuse carriage if excess luggage compromises passenger safety or vehicle weight limits.

7. DATA PROTECTION & UK GDPR COMPLIANCE

Personal information collected during account creation and booking management is handled in strict compliance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. For detailed information on data retention and your statutory privacy rights, please refer to our Privacy Policy.

8. GOVERNING LAW & JURISDICTION

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.