Terms & Conditions

Quotations & Rates

Quotes are provided in GBP and include the standard airport pickup service, driver allocation, and vehicle operating costs unless stated otherwise.

Published route prices are guide prices for standard journeys. Final price may vary by vehicle class, route changes, extra stops, luggage needs, waiting time, or special assistance.

Waiting Time Policy

For airport pickups, we monitor commercial flight arrivals where flight details are supplied. Pickup plans may be adjusted where practical.

Payments & Booking Management

Bookings are confirmed after required passenger, journey, contact, and payment details have been received. Customers are responsible for checking date, time, terminal, flight number, passenger count, luggage count, and contact details before travel.

Cancellation & Amendments

Please request changes as early as possible. Short-notice cancellation, no-show, or major last-minute route changes may be chargeable where a driver has already been assigned or dispatched.

Vehicle Capacity & Luggage

Passengers must choose a vehicle suitable for the number of passengers and luggage items. If extra passengers or undeclared luggage require a larger vehicle, extra charges may apply.

Data, Lost Property & Quality

Booking information is used to provide transfer services, allocate drivers, process payments, communicate with passengers, and maintain service quality. We will help customers recover items reported as lost in a vehicle, though courier, parking, or driver time may be chargeable.